Returns and Exchanges
- Time frame: If you are not completely satisfied with your purchase, you may return or exchange your item(s) within 7 days of delivery.
- Condition: Items must be returned in their original condition, unused, and with all original packaging intact. We cannot accept returns for products that show signs of use, damage, or alteration.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage, and we will happily arrange for a replacement or refund.
Non-Returnable Items
- Custom or personalized items
- Items marked as “final sale”
Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7 business days. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part (damaged or defective items).
How to Return an Item
- Email us at [email protected] with your order number, reason for return, and photos (if applicable).
- We will provide you with a return shipping address.
- Please ship your item back to us within 7 days of receiving our return instructions.
Questions?
If you have any questions or concerns about your order, feel free to contact us at [email protected]